Bilingual Customer Success Manager, TELUS Health's Employer Solutions
Core
Drive ongoing success for employer clients by managing strategic planning, business reviews, and product roadmap presentations to improve employee health and wellness outcomes.
Role type
Senior Customer Success Manager (Employer Solutions)
Builds
Digital well-being platforms, Employee Assistance Programs (EAP), and primary/virtual care services for employers
Domain
Health & Wellness / B2B Enterprise Services
Deliverable
client delivery
Required skills
Strategic planning, relationship management at C-level, business review facilitation, contract negotiation, solution expansion identification, cross-functional advocacy, performance metric monitoring
Preferred skills
Community event facilitation, product roadmap presentation, feedback loop creation
Technologies
Digital well-being platforms, EAP systems, virtual care tools
Responsibilities
Conduct comprehensive business reviews and develop success plans; maintain high-level client relationships with C-suite executives; drive user adoption through innovative communication strategies; manage contract renewals and negotiate terms; identify upsell opportunities for solution expansion; advocate for clients with internal product and operational teams.
Seniority
Senior, hands-on IC
