Client Relationship Leader
Core
Drive successful outcomes for large enterprise customers by delivering Canadian Retirement and Benefits outsourcing solutions, ensuring value realization and portfolio growth.
Role type
Senior Client Relationship Leader (Account Management & Strategy)
Builds
Canadian Retirement and Benefits outsourcing solutions for large enterprise clients
Domain
Health & Well-being / Retirement & Benefits / Outsourcing Services
Deliverable
client delivery
Required skills
strategic client management, service delivery leadership, project sponsorship, risk management, financial performance analysis, contract negotiation, regulatory knowledge (Benefits/Pension/Retirement), direct sales, RFP participation
Preferred skills
bilingual fluency (French/English), Defined Contribution/Defined Benefits administration experience, H&W administration experience
Technologies
N/A
Responsibilities
Build deep client relationships to drive adoption and value realization; Lead post-sales orchestration of resources to meet contractual obligations; Sponsor and monitor project management activities; Identify risks and execute retention/renewal strategies; Provide strategic insights for emerging industry solutions; Coordinate internal stakeholder alignment on Customer Success strategy; Drive ROI, profitability, and pursue upsell/cross-sell opportunities
Seniority
Senior, hands-on IC with strategic leadership