Enterprise Client Success Manager
Core
Support a portfolio of strategic enterprise life insurance clients, overseeing the entire client lifecycle from implementation to renewals and upsells to demonstrate product value.
Role type
Senior Enterprise Client Success Manager
Builds
Client retention, adoption, and expansion for enterprise life insurance partners
Domain
B2B SaaS / Life Insurance / Healthcare Tech (via careerplan.io/jobs/F8-007-B9-766-enterprise-client-success-manager-at-empathy)
Deliverable
client delivery
Required skills
Account management, client lifecycle management, data analytics, cross-functional collaboration, stakeholder management, problem-solving, strategic communication
Preferred skills
Early-stage startup experience, B2B2C vendor or insurance/healthcare tech experience, Salesforce/CRM proficiency
Technologies
Salesforce, Notion, Slack
Responsibilities
Support 6-8 enterprise clients ensuring best-in-class experience; Oversee end-to-end client journey including implementation, engagement, upsells, and renewals; Manage client challenges and escalations; Leverage data and analytics to optimize client KPIs
Seniority
Senior, hands-on IC
