Director of Client Success
Core
Lead a senior team of Strategic Client Success Managers to deliver white-glove service to Fortune 500 employers, TPAs, and PBMs in the specialty pharmacy and benefits space.
Role type
Director of Client Success (Builder)
Builds
Scalable client success operating systems, playbooks, and account coverage models for a high-growth benefits platform.
Domain
Healthcare / Specialty Pharmacy / Employer Benefits
Deliverable
client delivery
Required skills
Team leadership and development, strategic account management, benefits consulting expertise, startup scaling experience, executive relationship management, data-driven retention strategies, cross-functional collaboration, process design, negotiation, risk mitigation
Preferred skills
Carve-out program experience, navigation health plan knowledge, startup pace comfort, executive presence
Technologies
None stated
Responsibilities
Manage and coach a senior team of client success managers; design and run team operating rhythms and escalation paths; serve as executive sponsor for strategic client relationships; build playbooks and account plans; track portfolio metrics like retention and satisfaction; partner with product and clinical teams to drive service delivery.
Seniority
Director, hands-on builder
