Manager I, Customer Service Support (Order-to-Invoice)
Core
Lead the Customer Operations (CO) team in Malaysia to transform order-to-invoice processes into intelligent service centers, enhancing customer experience for Surgical and Vision Care franchises.
Role type
Manager I, Customer Service Support (Order-to-Invoice)
Builds
Intelligent service centers for Alcon's Surgical and Vision Care franchises
Domain
Medical technology / Eye care supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People management and coaching, Change management, Project management, End-to-end (E2E) process understanding, SAP OTI modules expertise, Financial cost analysis, Risk assessment, Stakeholder management
Preferred skills
Strategic working relationship building, Cross-functional collaboration, Automation initiative leadership
Technologies
SAP
Responsibilities
Manage local CO teams and operations, drive operational efficiencies, execute OTI strategy and transformation plans, manage pre-order/order/return process streams, ensure compliance with quality and regulatory standards, manage local CO cost center, optimize resources and processes.
Seniority
Manager I, hands-on leadership