Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface)
Core
Assistant Manager for digital supply chain operations, managing the interface between customer service and logistics to ensure high-quality service and process optimization.
Role type
Senior IC supply chain operations manager (customer-facing)
Builds
Customer support processes, automated workflows, and logistics coordination for the OE Block Channel
Domain
Automotive Aftermarket / Supply Chain / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SAP SD, order management, delivery coordination, inventory management, logistics coordination, process automation, workflow optimization, KPI analysis, Microsoft Power Platform (Power BI, Power Query, Power Automate, Power Apps), stakeholder management, cross-functional collaboration, data analysis, problem-solving
Preferred skills
RPA platforms (Automation Anywhere, UiPath, n8n), low-code/no-code platforms (OutSystems), AI-enabled solutions, Python, Git/GitHub, advanced project management, risk management
Technologies
SAP, Microsoft Excel, Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, Automation Anywhere, UiPath, n8n, OutSystems, Tableau, Git, GitHub
Responsibilities
Manage customer expectations and prioritize critical issues to deliver high-quality service; coordinate with transporters to ensure on-time shipment delivery; identify process improvement opportunities through data analysis; manage time including availability for late customer calls; present findings to internal and external stakeholders
Seniority
Senior, hands-on IC
