Customer Operations Planner (Order Management, SAP Key User)
Core
Manage daily order operations for key accounts and lead digitization projects to optimize the order-to-cash process and supply flow for LEGO Japan.
Role type
Senior SAP Key User (Order Management & Supply Chain)
Builds
Order processing workflows, digital interfaces (SAP HANA, B2B web shop, EDI), and inventory optimization reports.
Domain
Retail / Consumer Goods / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP SD module expertise, supply chain operational procedures, order management, master data management, project management, logistics and distribution, MS Office (Power BI, Excel), stakeholder influence
Preferred skills
Cross-functional environment experience, MNC experience, staff management, strategic thinking
Technologies
SAP HANA, B2B web shop, EDI, Contents Hub, approval engine, TPM, CTM, Listing Management
Responsibilities
Pro-active order entry and forecast adherence, managing supply allocation during constraints, supporting customer claims and returns, maintaining master data on SAP/EDI/Web B2B, leading order processing automation projects, collaborating on system design and UAT, providing on-demand business analysis and reporting
Seniority
Senior, hands-on IC with staff management experience
