CS Service Coordinator (1 year contract)
Core
Support and improve internal Customer Service (CS) operations by managing service orders, timewriting, and financial reporting.
Role type
CS Service Coordinator
Builds
Internal CS operational processes and financial reports
Domain
Semiconductor equipment manufacturing / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Service order management, Timewriting process management, Data analysis and reporting, SAP authority and data management, Labor and part usage analysis, Utilization and overtime reporting, Billable labor and part management
Preferred skills
Finance or Accounting background, 2–5 years in support function, SAP experience, MS Office proficiency, English language skills
Technologies
SAP, MS Office
Responsibilities
Manage all Service Orders (SO) from opening to closing including backend finance processes, Manage Timewriting process for input, correction, and approval, Conduct User Acceptance Testing (UAT) and manage project items for PRD implementation, Monitor and update machine configuration backlog (CAM), Generate weekly/monthly reports on Open Service Orders (OSO), Timewriting status, Labor/Part usage, Utilization, Overtime, and Billable labor/Part status, Manage SAP authority and data for parts/prices, Handle function location management for relocation/installation, Maintain Install Base list
Seniority
Mid-level, hands-on coordinator
