Client Delivery Executive
Core
Lead managed-services client delivery with end-to-end accountability for assigned contracts, ensuring service performance, governance, and commercial health.
Role type
Senior Client Delivery Executive (Managed Services)
Builds
Managed services contracts and client engagements
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
P&L ownership, service delivery management, client relationship management, financial planning and budgeting, risk mitigation, cross-functional team leadership, SLA monitoring, proposal assessment
Preferred skills
ITIL certification, project management certification, undergraduate degree in IT or Business
Technologies
N/A
Responsibilities
Take end-to-end delivery accountability for assigned managed-services contracts; Serve as the senior delivery management contact and client liaison; Provide senior oversight and orchestration of service delivery; Monitor service performance, SLAs, quality measures and delivery KPIs; Lead client governance, service reviews, steering committees and major delivery escalations; Own the P&L for assigned managed-services contracts; Lead financial planning, budgeting and forecasting; Work collaboratively with suppliers and partners to address incidents; Drive service improvement, efficiency and client outcomes; Contribute to proposals and account planning; Provide leadership, coaching and direction to delivery managers and service professionals
Seniority
Senior, hands-on IC