Service Delivery Manager
Core
Managing client relationships and delivering IT service and Managed Services for local Czech clients and those with international scope.
Role type
Service Delivery Manager
Builds
IT service delivery and Managed Services
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT service delivery management, customer satisfaction management, ITIL standards, English (B2+), Czech (native), IT service provision, project/program management, MS Office (power user)
Preferred skills
ITIL certification
Technologies
MS Office
Responsibilities
Act as primary interface for client relationship management, organize and lead regular client meetings, ensure and manage regular reporting on service delivery, support client during critical infrastructure escalations, ensure adherence to service delivery processes and propose improvements, maintain client configuration database cleanliness.
Seniority
Mid-Senior, hands-on manager