Team Manager Professional Services Nord/Ost (m/w/d)
Core
Leading the Professional Services team in Dresden to manage service processes, ensure high-quality delivery, and support client projects.
Role type
Senior Team Manager, Professional Services
Builds
IT Managed Services and client projects for mid-sized enterprises
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT service management, IT project management, team leadership, process optimization, capacity planning, stakeholder management, German (fluent)
Preferred skills
innovative thinking, improvisation, structured problem solving, customer empathy, negotiation skills
Technologies
N/A
Responsibilities
Lead and develop the Professional Services team in Dresden; ensure economic, high-quality, and on-time service delivery; optimize service and delivery processes; collaborate with sales and technical teams on project planning and execution; manage client escalations and ensure satisfaction; participate in cross-functional strategic initiatives.
Seniority
Senior, hands-on IC with leadership responsibilities