Client Delivery Manager
Core
Oversee end-to-end delivery of managed services contracts, ensuring client satisfaction, SLA compliance, and contract profitability.
Role type
Senior IC client delivery manager (managed services)
Builds
Managed service delivery for local, small, and low-to-medium complexity contracts across multiple sites
Domain
IT Managed Services / Client Services
Deliverable
client delivery
Required skills
contract management, service delivery oversight, client relationship management, project management, financial acumen (budgeting/forecasting), risk mitigation, account planning, SLA monitoring, incident resolution coordination
Preferred skills
ITIL framework knowledge, PMP certification, cloud/security infrastructure familiarity
Technologies
ITIL, PMP
Responsibilities
Manage contract governance and profitability; act as primary point of contact for client inquiries and escalations; coordinate project timelines and resources; monitor SLA compliance and service quality; develop account plans and strategies; identify upselling opportunities; consult with legal on contract escalations; report on contract performance and client satisfaction.
Seniority
Senior, hands-on IC