Service Delivery Coordinator
Core
Coordinate and monitor service delivery to ensure quality, timeliness, and alignment with client contracts and SLAs.
Role type
Service Delivery Coordinator
Builds
Client service delivery aligned with contracts and SLAs
Domain
Claims management and third-party administration
Deliverable
dashboards & analysis
Required skills
SLA monitoring, risk escalation, client reporting, process compliance, data analysis, stakeholder coordination
Preferred skills
Microsoft Excel, new system adoption, improvement initiative implementation
Responsibilities
Track, measure, and report on service against SLAs; identify and escalate potential risks or breaches. Ensure service delivery activities comply with organisational policies, client requirements, and relevant regulatory or contractual standards. Prepare and deliver monthly client reporting, ensuring accuracy of content. Identify opportunities to enhance service efficiency, quality, and client satisfaction.
Seniority
Individual Contributor