Customer Success manager (h/f)
Core
Drive retention and growth of an installed base of cloud partners (resellers, MSPs, integrators) by ensuring adoption, optimization, and evolution of their cloud solutions.
Role type
Customer Success Manager (B2B Cloud Partners)
Builds
Cloud solutions (SaaS, IaaS, managed services) for technology partners
Domain
IT distribution / Cloud services
Required skills
B2B partner management, cloud solution adoption, upsell/cross-sell, CRM proficiency, data analysis, technical simplification
Preferred skills
Microsoft Azure, AWS, Google Cloud, SaaS (Microsoft 365), Power BI, Dynamics
Technologies
Microsoft Azure, AWS, Google Cloud, Microsoft 365, Dynamics, Power BI, Excel
Responsibilities
Manage a portfolio of cloud partners, ensure smooth onboarding, monitor cloud consumption to detect alerts/opportunities, propose personalized action plans, promote complementary solutions, collaborate with sales/tech/marketing teams, contribute to customer journey building.
Seniority
Mid-level (2-5 years experience)
