Pre-Sales Solution Design Associate (Technology Solutions)
Core
Pre-sales associate helping reseller and internal partners build complete technology solutions for customers by diagnosing business needs and assembling products, services, and support.
Role type
Pre-sales Solution Design Associate
Builds
Complete technology solutions (products, services, warranties, maintenance, adjacent technologies)
Domain
Technology distribution / IT sales channel
Deliverable
product features
Required skills
Customer requirement analysis, solution assembly, cross-sell/upsell identification, multi-channel communication (phone, email, chat, virtual meetings), opportunity logging, metric tracking
Preferred skills
Technology industry certifications, consultative sales experience, account management experience, inside sales experience, technical support experience, IT hardware knowledge, software knowledge, cloud knowledge, networking knowledge
Responsibilities
Talk through customer requirements, budget, timeline, and business goals; Recommend and assemble complete solutions; Identify cross-sell and upsell opportunities; Support partners across phone, email, chat, and virtual meetings; Log opportunity details accurately; Hit productivity, engagement, and sales metrics; Work with internal teams to ensure smooth customer experience