Sr Technical Engineer
Core
Senior Technical Support Engineer acting as a technical authority for complex customer challenges in cloud and ERP-integrated environments.
Role type
Senior IC technical support engineer (cloud & ERP)
Builds
Incident response, root cause analysis, and system resilience improvements for global customers
Domain
IT Services / Cloud Operations / ERP Integration
Deliverable
client delivery
Required skills
Advanced cloud troubleshooting (Azure/AWS), ERP/SAP integration support, incident response leadership, root cause analysis, SQL/database concepts, API troubleshooting, ITIL processes
Preferred skills
Scripting (PowerShell/Python/Bash), monitoring tools (Datadog/Zabbix/Azure Monitor/CloudWatch), SAP BRIM/FICO experience, Infrastructure as Code (Terraform/CloudFormation), Container technologies (Docker/Kubernetes), Cloud certifications, ITIL certification, Microsoft 365/Entra ID experience, Cloud cost optimization
Technologies
Azure, AWS, SAP, SQL, Apache, IIS, MySQL, MSSQL, PostgreSQL, Datadog, Zabbix, Azure Monitor, CloudWatch, Terraform, CloudFormation, Docker, Kubernetes, PowerShell, Python, Bash, Microsoft 365, Entra ID
Responsibilities
Troubleshoot and resolve advanced issues across Azure/AWS services; Support hybrid, multi-cloud, and on-premises integrations; Lead critical incident response, including bridge calls and service restoration; Diagnose outages, performance issues, and configuration errors using monitoring tools and logs; Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations; Conduct root cause analysis (RCA) and drive long-term improvements; Collaborate with Engineering, Product, ERP, and vendor teams; Maintain documentation, mentor junior engineers, and improve support processes
Seniority
Senior, hands-on IC