Senior Technical Support Engineer
Core
Senior Technical Support Engineer serving as the highest internal technical escalation point for enterprise procurement customers, diagnosing complex issues across integrations, workflows, and system environments.
Role type
Senior IC Technical Support Engineer (Escalation & Engineering Partner)
Builds
Scalable escalation pathways, debugging standards, and technical resolution for enterprise procurement workflows and integrations.
Domain
Enterprise SaaS / AI Procurement Platform / B2B Integrations
Deliverable
client delivery
Required skills
Advanced debugging of REST APIs, GraphQL, OAuth, SSO, and webhooks; Enterprise ERP integration experience (NetSuite, Oracle, SAP); SQL proficiency; Cloud platform familiarity (AWS, Azure, GCP); Bash/shell scripting; Log analysis and stack trace interpretation.
Preferred skills
Experience with iPaaS tools; Custom integration development; Containerized/microservice architectures (Docker, Kubernetes); Scripting languages (Ruby, Python, JavaScript).
Technologies
REST, GraphQL, OAuth, SSO (Okta, Azure AD), Webhooks, NetSuite, Oracle, SAP, DataDog, AWS, Azure, GCP, Docker, Kubernetes, Ruby, Python, JavaScript, SQL, Bash.
Responsibilities
Serve as final technical escalation point for Support, CSMs, and onboarding teams; Triage, validate, and reproduce bugs to determine ownership before routing to Engineering; Partner directly with Engineering to master architecture and API layers; Identify and build scalable escalation pathways from Customer to Product to Engineering; Collaborate with Product as the voice of the customer to influence roadmap decisions; Support Sales, CSM, and TAM functions as a subject-matter expert.
Seniority
Senior, hands-on IC
