Technical Account Manager, EMEA ISV
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving customer adoption of cloud services and ensuring operational health.
Role type
Senior IC Technical Account Manager (TAM)
Builds
End-to-end cloud solutions and strategies for diverse industries
Domain
Cloud computing / IT Operations
Required skills
Linux/Windows systems administration, DevOps, Data Analytics, Cloud architecture, Incident management, Risk management, Strategic planning, Cost optimization, Technical troubleshooting, Customer advocacy
Preferred skills
AWS Well-Architected Framework, Internal enterprise technical leadership, AWS certifications (Solutions Architect, DevOps Engineer)
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, Bedrock, GenAI
Responsibilities
Review operational health of customer AWS environments, Conduct architecture reviews with engineering teams, Drive technical discussions on incidents and risk management, Collaborate with Solutions Architects and Sales teams, Provide detailed reviews of service disruptions, Solve migration challenges for workloads
Seniority
Senior, hands-on IC