EverHealth -Strategic Customer Success Manager
Core
Strategic Customer Success Manager for enterprise healthcare clients, driving adoption, retention, and expansion through deep partnerships and strategic guidance.
Role type
Senior Strategic Customer Success Manager
Builds
SaaS platform for Home & Field Services, Health Services, and Wellness industries
Domain
Healthcare / SaaS
Required skills
Enterprise account management, Executive stakeholder engagement, Customer success planning, ROI analysis, Cross-sell/upsell strategies, Product advocacy, Change management, Data-driven decision making
Preferred skills
Behavioral health background, Customer advocacy experience, Team mentorship
Technologies
SaaS platforms, Customer health scores, KPIs
Responsibilities
Manage portfolio of 10–20 enterprise healthcare accounts, Conduct Executive and Quarterly Business Reviews, Identify expansion opportunities, Serve as voice of the customer to Product/Engineering, Guide customers through product updates, Own executive escalations, Analyze customer data to identify trends
Seniority
Senior, hands-on IC