Director, Relationship Management
Core
Lead strategy and delivery for a team of Relationship Managers owning a portfolio of marquis accounts, driving retention, renewal, and expansion outcomes to meet revenue targets.
Role type
Senior IC Director, Relationship Management
Builds
Integrated solutions for large enterprise financial institutions and payment networks
Domain
Fintech, Payments, Enterprise Account Management
Deliverable
client delivery
Required skills
Enterprise account management, strategic portfolio leadership, C-suite stakeholder engagement, contract negotiation, financial analysis, CRM management, payments industry standards knowledge
Preferred skills
Net-new revenue generation in large enterprise accounts, Canadian payment ecosystem expertise, executive board-level engagement, product roadmap translation, global/multi-jurisdictional account management
Technologies
Salesforce, Excel, Power BI, Tableau
Responsibilities
Lead strategy and delivery for a team of Relationship Managers; Serve as primary executive sponsor to C-level stakeholders; Develop account plans and risk mitigation strategies; Drive contract negotiations and commercial terms; Use performance metrics to identify service gaps; Identify and prioritize expansion opportunities; Mentor Relationship Managers and cross-functional teams
Seniority
Senior, hands-on IC with team leadership