Manager, Customer Success
Core
Lead and develop a high-performing Customer Success team to drive partner retention, adoption, and growth through proactive engagement and operational excellence.
Role type
Manager, Customer Success (People Leadership)
Builds
Partner success outcomes, team performance, and scalable customer success programs
Domain
SaaS / Cloud Marketplace / Partner Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentorship, retention strategy, customer health analytics, stakeholder influence, process improvement, SaaS/partner business experience, data-driven decision making, operational change management
Preferred skills
Experience with CRM systems, familiarity with customer success platforms, ability to navigate complex partner situations
Responsibilities
Lead, mentor, and coach a team of Partner Success Managers; Identify risks and opportunities through customer health insights; Drive partner adoption and growth through scalable programs; Optimize operations and cross-functional collaboration with Sales, Support, and Product
Seniority
Manager, hands-on leadership
