Director, Partner Success
Core
Build, lead, and develop a team of Support Partner Success Managers to deliver partner outcomes through empowerment, coaching, and accountability.
Role type
Director, Partner Success (People Management)
Builds
A unified partner experience via Support Partner Success Managers
Domain
Cloud services partner ecosystem (Azure/ABS) and customer success operations
Deliverable
client delivery
Required skills
People management, team building, hiring, onboarding, coaching, retention, performance tracking, stakeholder orchestration, support operations metrics analysis, proactive services design, maturity models, escalation rate management, case deflection strategies, mean-time-to-resolution (MTTR) optimization
Preferred skills
Experience leading customer success, support delivery, or partner-facing delivery teams at scale
Technologies
Azure, ABS
Responsibilities
Attract, hire, onboard, coach, and retain top delivery talent; orchestrate across Azure and ABS Partner Success, Customer Success Account Managers, Cloud Solution Architects, Service Managers, and Partner Development Managers; set clear expectations and remove blockers; track team performance against plans and institute improvement plans; contribute to partner coverage and prioritization decisions
Seniority
Director, strategic leadership & team scaling
