Director, Partner Success

## About the role People management. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Build, lead, and develop a team of Support Partner Success Managers—attracting, hiring, onboarding, coaching, and retaining top delivery talent. Coach and unblock. Set clear expectations, give timely feedback, and remove blockers so your team can deliver partner outcomes. Represent the motion. Orchestrate across teams. Orchestrate across Azure and ABS Partner Success, Customer Success Account Managers, Cloud Solution Architects, Service Managers, and Partner Development Managers to deliver a unified partner experience. ## Requirements - Bachelor's Degree in Engineering, or related field AND 9+ years experience in experience in sales, industry channel sales, and industry sales OR equivalent experience. - 2+ years of people management experience include leading teams or people through formal management or team/technical leadership. - Experience leading customer success, support delivery, or partner-facing delivery teams at scale. - Experience with the CSP / partner ecosystem and with maturing partner or customer support capabilities. - Experience with proactive services, maturity models, and support operations metrics such as escalation rate, case deflection, and mean-time-to-resolution (MTTR). ## Delivery Excellence & Standards - Ensure consistent, high-quality delivery across the portfolio and share reusable best practices across the team. - Own the outcomes. Manage performance. Track team performance against plans and outcomes and institute improvement plans where needed. - Contribute to partner coverage and prioritization decisions and align team capacity to the highest-impact partners.