Manager, Customer Success Managers, EMEA
Core
Lead and scale the Customer Success Management team to align with customer business outcomes, drive adoption, and ensure account health and retention for the GitLab DevSecOps platform.
Role type
Senior Manager, Customer Success
Builds
Customer success operations, team scaling, and account growth strategies for the GitLab platform
Domain
SaaS / DevSecOps / Developer Productivity
Deliverable
client delivery
Required skills
Team leadership and scaling, Customer Success management, Software sales or consulting experience, Strategic planning, Global distributed team management, Executive relationship management, Process improvement, Agile/DevOps knowledge
Preferred skills
Cloud/container technologies (Kubernetes, Docker), Application security (SAST, DAST), Cloud deployment models (AWS, GCP, Azure)
Technologies
GitLab, Kubernetes, Docker, AWS, GCP, Azure, SAST, DAST
Responsibilities
Mentor and enable the CSM team to exceed growth and retention forecasts, Manage resource assignments and staffing levels including recruitment, Develop senior-level relationships with customers, Partner with Engineering and Product to ensure goal cohesion, Oversee initiatives set forth in OKRs, Represent GitLab leadership in internal and external interactions
Seniority
Manager, hands-on leadership