Senior Customer Success Associate, CEE
Core
Manage a portfolio of growing mid-market accounts (Tier 3 and transitioning Tier 2) across the CEE regions, ensuring client satisfaction, adoption, and renewals while developing deep ad-tech expertise.
Role type
Senior Associate Customer Success Manager (development path to full CSM)
Builds
Client relationships and account growth in the digital advertising verification and brand safety space
Domain
Digital advertising / Ad-tech / Media measurement
Deliverable
client delivery
Required skills
German (professional fluency), English (professional fluency), Customer Success, Account Management, Ad Operations, Generative AI tools, Digital advertising ecosystem knowledge, Project coordination
Preferred skills
LLMs, Agentic AI, productivity automation, Campaign data analysis
Technologies
ChatGPT, Claude, Gemini, IAS product suite (verification, brand safety, programmatic, social integrations)
Responsibilities
Manage day-to-day satisfaction, adoption, and renewals for mid-market accounts; Troubleshoot complex technical setups and bridge gaps with Technical Customer Operations; Utilize generative AI to automate reports, draft communications, and analyze data; Solve process gaps and contribute to internal SOPs; Support senior CSMs with governance and data analysis for strategic accounts
Seniority
Senior, hands-on IC (development path)