Mid-Market Customer Success Manager (LATAM - Portuguese Speaking)
Core
Guide mid-market law firms and in-house teams through adoption of Harvey's agentic AI platform, acting as a trusted advisor to ensure maximum value and ROI.
Role type
Mid-market Customer Success Manager (LATAM)
Builds
Scalable 1:many solutions and adoption strategies for mid-market clients
Domain
LegalTech / AI / SaaS
Deliverable
production ML models
Required skills
Portuguese (professional working proficiency), Salesforce, high-volume client management, strategic planning, process creation, data analytics
Preferred skills
Spanish, Catalyst, legal firm background, SaaS experience
Technologies
Harvey AI platform, Salesforce, Catalyst
Responsibilities
Lead integration of Harvey into client workflows, evangelize LLM usage to end users, manage 40+ mid-market clients, design playbooks and automation, monitor customer health metrics, relay client feedback to product teams
Seniority
Mid-level, hands-on IC
