Account Manager - North America - Mid-Market Segment
Core
Own the full commercial relationship and customer success for a book of 50-100 mid-market accounts (250-2,000 employees) using AI voice and agent platforms.
Role type
Senior Account Manager (Mid-Market)
Builds
ElevenAgents (voice/chat agents), ElevenCreative (speech/music/image/video generation), ElevenAPI (audio models)
Domain
AI/ML, Voice AI, Developer Tools
Deliverable
production ML models | product features
Required skills
B2B SaaS account management, revenue ownership (quota/renewals/expansion), technical product consulting, data-driven churn risk identification, stakeholder management
Preferred skills
Voice AI domain expertise, multi-product platform expansion experience
Technologies
AI voice models, API integrations, SDKs
Responsibilities
Drive net revenue retention (NRR) and cross-sell across a managed book of business, advise customers on agent design and integrations, build systems and playbooks for scaling account growth, lead end-to-end renewals
Seniority
Mid-Senior, hands-on IC