Customer Success Manager
Core
Support enterprise clients in the advertising industry to drive adoption of IAS technology, ensure campaign goals are met, and maximize ROI on digital media spending.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Digital media verification and optimization solutions for global advertisers and agencies
Domain
AdTech / Digital Media Measurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, contract negotiation, revenue forecasting, stakeholder relationship building, data analysis, project management
Preferred skills
Salesforce, Looker, JIRA, AdTech/SaaS/MarTech domain knowledge
Responsibilities
Develop multi-year strategic relationships with Fortune 500 accounts, lead client business meetings and training sessions, negotiate contract renewals, forecast key account metrics, identify growth opportunities, and manage issue escalations.
Seniority
Senior, hands-on IC
