Junior Technical Account Manager
Core
Junior Technical Account Manager focused on building foundational knowledge of Red Hat's products, ensuring timely resolution of basic technical challenges, and supporting customer satisfaction under close supervision.
Role type
Junior IC technical account manager (developmental program)
Builds
Enterprise IT solutions based on Red Hat platforms (Cloud, Automation, AI)
Domain
Enterprise open source software, Linux, cloud, container, and Kubernetes technologies
Deliverable
client delivery
Required skills
technical troubleshooting, documentation, analytical skills, problem-solving, network communication and configuration fundamentals, scripting or programming language exposure (Python, Bash, Java, Go)
Preferred skills
exposure to scripting languages, programming languages, self-directed learning on new technologies
Technologies
Red Hat portfolio, Cloud, Automation, AI, Linux, Kubernetes
Responsibilities
Respond to customer inquiries and requests following established procedures, document customer interactions and track issue resolution progress, escalate complex technical issues to senior team members, participate in internal training programs, perform customer onboarding and account maintenance tasks, contribute to knowledge base articles and support documentation
Seniority
Junior, developmental program cohort