Associate Linux Support Engineer
Core
Provide expert-level technical support for Ubuntu and open source products across cloud, desktop, and server environments, resolving complex issues like kernel crashes and OS configuration problems.
Role type
Associate Linux Support Engineer
Builds
Customer satisfaction and technical stability for Ubuntu users in cloud, desktop, and IoT sectors
Domain
Open source operating systems, Linux, Cloud infrastructure
Deliverable
client delivery
Required skills
Linux troubleshooting, Linux server administration, Networking fundamentals, Programming fundamentals, Virtualization concepts, Cloud computing concepts
Preferred skills
Experience with KVM/VirtualBox/VMWare, Open-source desktop technologies, Open-source community contribution
Technologies
Ubuntu, Linux, Bash, Perl, Ruby, Javascript, C, C++, Go, KVM, VirtualBox, VMWare
Responsibilities
Triage and resolve complex technical cases via phone/email/web, maintain knowledge base articles, draft technical notices, manage SLA commitments, participate in weekend rotation
Seniority
Associate, hands-on IC
