Cloud Support Engineer
Core
Expert-level technical support for enterprise customers using Ubuntu, Linux, and open-source cloud infrastructure products.
Role type
Senior Cloud Support Engineer
Builds
Customer satisfaction and resolution of complex technical issues in public cloud, data science, AI, and IoT environments.
Domain
Open source software, Linux systems, Cloud infrastructure
Deliverable
client delivery
Required skills
Linux system administration, Cloud computing (provisioning, monitoring, orchestration), Virtualization (KVM, OpenStack), Containers (Docker, Kubernetes), Networking (firewalling, bridging, MTU), Advanced troubleshooting (stack traces, logs), Programming fundamentals, Customer support experience
Preferred skills
Understanding of Ubuntu development process, Ability to navigate complex technical environments
Technologies
Ubuntu, Linux, KVM, OpenStack, Docker, LXD, LXC, Kubernetes
Responsibilities
Investigate and resolve complex customer issues related to Canonical's portfolio, Engage directly with customers via phone and ticketing systems, Contribute to and maintain knowledge base articles, Participate in weekend working rotation, Set customer expectations on fix timelines
Seniority
Senior, hands-on IC