Linux Desktop Support Engineer (London UK office)
Core
Provide technical support for Canonical's Linux desktop and server stack, including troubleshooting, customer engagement, and AV support for office events.
Role type
Linux Desktop Support Engineer
Builds
Customer support cases and knowledge base articles for Ubuntu and open source products
Domain
Open source software, Linux, Cloud infrastructure
Deliverable
client delivery
Required skills
Linux troubleshooting, Linux integration (authentication, network file systems), Virtualization (KVM, OpenStack), Containers (Docker, LXD, Kubernetes), Storage technologies, Networking, Programming fundamentals, Customer support experience
Preferred skills
Ability to learn quickly, handle pressure, travel internationally
Technologies
Ubuntu, KVM, OpenStack, Docker, LXD, LXC, Kubernetes
Responsibilities
Investigate and resolve complex customer problems, own support cases from qualification to resolution, engage with customers via phone and ticketing systems, contribute to knowledge base articles, provide technical onboarding and event support, participate in weekend working rotation
Seniority
Entry-level to Associate