Manager, Customer Service
Core
Manage and develop customer service teams to ensure effective order management, customer support, and process improvement initiatives.
Role type
Manager, Customer Service
Builds
Operational excellence in customer support and order management
Domain
Life Sciences / Scientific Solutions
Deliverable
Dashboards & analysis
Required skills
People management, Order management, Process improvement, ERP systems (SAP, Oracle, JDE), Analytical decision-making, KPI tracking, Stakeholder management, Project management, Change management, Problem-solving
Preferred skills
Business Administration background, Supply Chain Management background, Project Management certification, Six Sigma certification, Process Improvement certification, Additional language skills
Technologies
SAP, Oracle, JDE, Microsoft Office
Responsibilities
Manage and develop teams of 10+ employees, Optimize service delivery, Enhance customer satisfaction, Guide cross-functional initiatives, Handle escalations, Track key performance metrics
Seniority
Manager, people leadership