Customer Service Specialist - Bucharest
Core
Manage the end-to-end commercial lifecycle for scientific research tools, ensuring precise and timely delivery of orders and support to the global scientific community.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment, returns processing, and customer account data management for scientific research tools.
Domain
Life Sciences / Scientific Research Instruments
Deliverable
client delivery
Required skills
Order management, ERP/CRM systems (Oracle/Salesforce), data governance, cross-functional coordination, SLA adherence
Preferred skills
Experience with end-of-quarter volume surges, RMA tracking, logistics coordination
Responsibilities
Process and validate inbound purchase orders in ERP/CRM systems; manage order modifications, cancellations, and backlogs; initiate and track RMA requests; coordinate with logistics partners on shipment exceptions; maintain customer master data; support new customer onboarding; resolve pricing discrepancies and billing issues with Sales and Finance.
Seniority
Individual Contributor