Customer Service Specialist
Core
Manage the end-to-end commercial lifecycle for scientific research tools, ensuring precise and speedy delivery to customers and distributors globally.
Role type
Customer Service Specialist (Order Management)
Builds
Scientific research tools and technologies
Domain
Life Sciences / Biotechnology
Deliverable
product features
Required skills
Order management, ERP/CRM systems (Oracle, Salesforce), Data governance, Cross-functional coordination
Preferred skills
None stated
Technologies
Oracle, Salesforce
Responsibilities
Process inbound purchase orders and validate accuracy; Manage order modifications, cancellations, and backlogs; Initiate and track RMA requests; Coordinate with logistics partners on shipment exceptions; Maintain customer master data and support new customer onboarding; Partner with Sales, Finance, and Operations to resolve escalations and coordinate product availability.
Seniority
Individual Contributor
