Senior Customer Service Representative
Core
Senior Customer Service Representative managing order fulfillment, logistics, and customer relationships for a manufacturing company.
Role type
Senior Customer Service Representative
Builds
Accurate order status, shipping documents, and customer communication
Domain
Manufacturing / Supply Chain
Deliverable
client delivery
Required skills
ERP system proficiency, order management, logistics coordination, data analysis, process improvement, conflict resolution, project leadership
Preferred skills
Bachelor's degree in Sales/Marketing, Oracle ERP experience, ISO/Quality System knowledge, Six Sigma/Lean Manufacturing, sales support experience
Technologies
Oracle, Microsoft Office (Word, Excel)
Responsibilities
Proactively support the customer order process and maintain accurate information in an ERP system; Provide process training and guidance to other Customer Service Representatives; Direct shipping management systems including creation of pick lists, ASN's, and invoices; Communicate directly with customers regarding scheduling, purchasing, and logistics; Lead and/or support Continuous Improvement projects; Monitor and report the department's key performance indicators
Seniority
Senior, hands-on IC with leadership capabilities