Customer Service Specialist
Core
Manage the full commercial order lifecycle for 10x Genomics customers and distributors worldwide, ensuring orders move cleanly from receipt to fulfillment.
Role type
Customer Service Specialist (Order Management)
Builds
Commercial order fulfillment and returns logistics for life sciences customers
Domain
Life Sciences / Biotechnology
Deliverable
product features
Required skills
ERP systems (Oracle), CRM (Salesforce), RMA coordination, logistics partner management, customer data governance, cross-functional collaboration
Preferred skills
None stated
Technologies
Oracle, Salesforce (SFDC)
Responsibilities
Process inbound purchase orders and validate accuracy against pricing and terms; Initiate and track Return Merchandise Authorization (RMA) requests; Coordinate with logistics partners on shipment exceptions; Maintain customer master data and support new customer onboarding; Partner with Sales, Finance, and Operations on escalations and product availability
Seniority
Individual Contributor