Regional Service Manager (M&M)
Core
Lead a regional service team to provide world-class support for XRF/OES/Process Analyzer analytical instruments in the Cement, Steel, and Process industries.
Role type
Senior regional service manager (M&M)
Builds
Service revenue, customer satisfaction, and team capability
Domain
Industrial analytics (Cement, Steel, Process)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, revenue generation, operational excellence, customer relationship management, compliance, mentorship, succession planning, domain expertise in process applications, troubleshooting, software proficiency, influence without authority, conflict management, strategic thinking
Preferred skills
Hands-on experience with XRF/OES/Process Analyzers
Technologies
Service Management Software, Microsoft Office suite
Responsibilities
Manage and lead the regional service team through all client lifecycle stages, drive regional profitability via service contracts and spare parts sales, monitor team KPIs and ensure adherence to budgets and quality standards, improve Customer Allegiance Scores, ensure compliance with corporate policies and safety standards, coach and develop field service engineers, identify and groom successors, foster a high-performing team culture, apply advanced diagnostic skills for root cause analysis, and balance technical fixes with long-term business objectives
Seniority
Senior, hands-on IC with leadership responsibilities
