Technical Sales Manager
Core
Lead a team of Application Engineers and Technical Support professionals to deliver technical solutions, manage escalations, and support sales efforts for industrial sensing and monitoring products.
Role type
Manager, Application Engineering (Technical Sales)
Builds
Customer solutions and technical support capabilities for precision sensing instruments
Domain
Industrial technology / Precision instrumentation
Required skills
Team leadership, technical problem-solving, customer advocacy, process improvement, cross-functional collaboration, root cause analysis, product roadmap alignment
Preferred skills
Global customer support, sales/marketing support, process instrumentation knowledge, CRM systems, technical support transformation
Technologies
CRM, case management, knowledge management systems
Responsibilities
Lead, coach, and develop a team of Application Engineers and Technical Support professionals; Collaborate with Sales, Marketing, Product Management, Engineering, Quality, and Operations to solve customer challenges; Ensure timely, accurate, and high-quality responses to customer technical inquiries and support requests; Build strong familiarity with products and applications to ensure technical authority; Partner closely with Engineering and Product Management to communicate customer needs and market trends.
Seniority
Manager, people leadership