Service Manager
Core
Lead Road and Shop teams to manage service job scheduling, workflow, and invoicing while delivering exceptional customer experiences for equipment dealers.
Role type
Service Manager (IC)
Builds
Service operations for forklift and equipment sales, service, and support
Domain
Industrial equipment / Automotive service
Required skills
Team leadership, Customer relationship management, Service scheduling, Workflow oversight, Budgeting, Performance metrics tracking
Preferred skills
Automotive or equipment service industry experience, CRM systems proficiency
Responsibilities
Communicate with customers to schedule work, provide quotes, and resolve concerns; Supervise and schedule service technicians in shop and field roles; Train and coach technicians to maintain quality and efficiency standards; Oversee workflow to ensure jobs are completed on time and within budget; Collaborate with Parts and Sales teams; Track key performance metrics and maintain service records.
Seniority
Mid-level, hands-on IC