Service Site Lead
Core
Lead service operations and a team of 5-8 engineers to deliver metrology tool service contracts and support semiconductor manufacturing customers.
Role type
Senior Service Site Lead
Builds
Service delivery and customer support for metrology tools
Domain
Semiconductor manufacturing / Metrology
Deliverable
client delivery (via careerplan.io/jobs/A5-007-7A-C6F-service-site-lead-at-nova-ltd)
Required skills
Team leadership, service contract management, fab service protocols, resource allocation, inventory management, technical escalation handling, training program development
Preferred skills
Cleanroom experience, strategy development, value-added product promotion
Technologies
Metrology tools
Responsibilities
Lead overall account performance and service business strategy; Manage and coach a team of 5-8 service engineers; Act as primary owner for Level 1 and Level 2 service escalations; Plan resource allocation for new tool installations; Ensure parts inventory accuracy; Share Best Known Methods across teams.
Seniority
Senior, hands-on IC with team management