Service Manager
Core
Manage field service engineers (FSEs) and systems at customer sites, focusing on service business aspects, planning initiatives, and driving new opportunities.
Role type
Senior Service Manager (Field Operations)
Builds
Service delivery and new business opportunities for semiconductor manufacturing clients
Domain
Semiconductor manufacturing / Metrology and analysis equipment (via careerplan.io/jobs/A5-007-8B-16A-service-manager-at-nova-ltd)
Deliverable
client delivery
Required skills
Technical leadership, workflow implementation, project engagement, escalation management, business development, opportunity identification, performance monitoring, sales support
Preferred skills
Experience with multi-discipline complex capital equipment, knowledge of metrology and analysis equipment, experience in Semiconductor Process/Process Control market
Technologies
Metrology and analysis equipment
Responsibilities
Interpret client needs into efficient team action plans, guide the team as the key technical expert, enforce advanced operational methods and standards, involve in all project phases from Evaluation to Acceptance, handle diverse tasks and resource sharing, lead and coordinate site operations and escalations, ensure resolution of technical issues in collaboration with Service and PD teams, oversee knowledge sharing and collaboration at the site, drive new business opportunities and support technical pre-sales, identify and engage new business prospects, backup engineers and ensure continuous service delivery, monitor team training, reports, and inventory status, provide information and support for sales activities
Seniority
Senior, hands-on IC