Assistant Manager-Customer Service
Core
Lead Customer Service Representative providing effective leadership in customer support, mentoring team members, and managing complex inquiries and escalations.
Role type
Lead Customer Service Representative (Order Management)
Builds
Customer support processes and team capabilities
Domain
Life Sciences / Healthcare / Chemicals
Deliverable
client delivery
Required skills
Order Management, Quote to Cash transactions, Customer Service leadership, ERP systems (SAP, Oracle), CRM systems, problem-solving, process improvement
Preferred skills
Business Administration or Sciences degree, Professional certifications in customer service, Knowledge of quality management systems (ISO, cGMP)
Responsibilities
Handle complex customer inquiries, manage escalations, coordinate between customers and cross-functional teams, mentor team members, contribute to continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC with leadership responsibilities