Inside Sales Specialist
Core
Delivering customer support, order processing, and account management for assigned accounts to drive satisfaction and revenue.
Role type
Inside Sales Specialist
Builds
Customer relationships and operational order fulfillment
Domain
Industrial equipment sales and distribution
Deliverable
client delivery
Required skills
order processing, quotation preparation, account management, problem resolution, cross-functional collaboration, ERP system usage, credit request submission, RMA coordination
Preferred skills
CRM system familiarity, associate's or bachelor's degree in business
Technologies
ERP systems, CRM systems
Responsibilities
Serve as primary contact for manufacturer representatives and customers; prepare accurate product quotations; process purchase orders and enter sales orders; respond to inquiries on availability, pricing, and order status; manage returns, reshipments, and credits; investigate and resolve customer issues; submit credit requests; manage quality control and on-hold orders; support sales team with RMAs; partner with cross-functional teams on process improvements.
Seniority
Individual Contributor, 3+ years experience