Inside Sales Specialist
Core
Manage complex B2B customer accounts, oversee end-to-end order execution, and provide analytical support to drive business growth in the plant-based ingredients and pharmaceutical excipients industry.
Role type
Inside Sales Specialist (Commercial Support)
Builds
Customer accounts, order fulfillment processes, and sales analytics dashboards
Domain
Food Science / Pharmaceutical Excipients / B2B Sales
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B account management, end-to-end order processing, SAP/ERP proficiency, demand forecasting, pricing analysis, CRM tools, cross-functional collaboration
Preferred skills
Experience in inside sales or sales support, B2B order management, sales analytics, process improvement initiatives
Responsibilities
Manage complex customer accounts and oversee end-to-end order processing; Coordinate product sample requests and customer onboarding; Resolve moderately complex customer issues related to orders and inventory; Proactively monitor order status and supply constraints; Support Account Managers with cross-selling opportunities and commercial documentation; Conduct targeted customer outreach for new business development; Develop and maintain dashboards, reports, and KPIs for sales leadership; Drive continuous improvement initiatives for business processes and SAP utilization
Seniority
Mid-level, hands-on IC