Solutions Engineer
Core
Business-technical advisor helping customers evaluate software options and define architectural requirements to solve operational challenges.
Role type
Solutions Engineer (Presales)
Builds
Customer-facing technical solutions and architectural guidance for software platforms
Domain
Public Safety / SaaS / Networking
Deliverable
product features
Required skills
Technical sales process, customer journey management, Wi-Fi and IP networking fundamentals, API integration, cybersecurity basics
Preferred skills
SaaS and HaaS environments, full customer journey support, stakeholder alignment
Responsibilities
Lead technical discussions to clarify platform challenges and architecture, explain platform integration into customer environments, partner with Account Executives to move opportunities forward, translate customer challenges into actionable technical requirements, assess solution feasibility, advise on architectural approaches and usage strategies
Seniority
Mid-Senior, hands-on IC