Genesys Call Flow Developer
Core
Design and build IVR flows, contact routing, and bot integrations in Genesys Cloud Architect for inbound and outbound calls, email, and SMS.
Role type
Senior IC Genesys Call Flow Developer
Builds
Genesys Cloud contact flows, integrations with internal and third-party systems, and outbound campaigns
Domain
Telecommunications / Customer Experience (CX)
Required skills
Genesys Cloud Architect, Java, Spring Boot, REST APIs, JSON, XML, OAuth, SQL, AWS, Azure, Terraform, Git, Postman
Preferred skills
Microservices architecture, SDLC knowledge, Agile methodologies, Mentoring (via careerplan.io/jobs/Mastech-Genesys-Call-Flow-Developer-genesys-call-flow-developer-at-mastech)
Technologies
Genesys Cloud, Java, Spring Boot, AWS, Azure, Terraform, Git, Postman, Jira, Confluence
Responsibilities
Design and build IVR flows, contact routing, and bot integrations; Develop integrations using Genesys Cloud REST APIs and webhooks; Create and maintain campaigns and contact lists; Participate in Agile ceremonies and code reviews; Maintain documentation for workflows and deployment processes
Seniority
Senior, hands-on IC
