Manager, Solutions Architecture (Zendesk/Amazon Connect)
Core
Design and architect cloud contact center solutions using Amazon Connect and Zendesk for pre-sales engagements.
Role type
Manager, Solutions Architecture (Pre-sales)
Builds
Cloud contact center solutions (Amazon Connect, Zendesk)
Domain
Telecommunications / Cloud Contact Centers
Required skills
Amazon Connect, Zendesk Contact Center, AWS services, CRM systems, omni-channel platforms, contact center operations, solution architecture, pre-sales engineering, technical consulting, large-scale cloud solutions design
Preferred skills
AWS certifications, AI/ML in customer experience, API integrations, data migration, telecommunications protocols, voice technologies, agile methodologies
Technologies
Amazon Connect, Zendesk, AWS
Responsibilities
Design comprehensive contact center architectures; Support pre-sales engagements (discovery, demos, PoCs, workshops); Partner with sales/delivery to scope and estimate solutions; Create technical documentation; Stay current on product updates and trends; Collaborate on leading technologies in client solutions
Seniority
Manager, hands-on IC with team leadership
