Customer Sucess Manager

Brazil, São Paulo, São PauloFull-time2026-11-05 → 2026-11-10

Core

Build trust relationships with client stakeholders and executives, acting as a strategic advisor to drive adoption, value realization, and risk mitigation for enterprise SaaS clients.

Role type

Senior Customer Success Manager (Enterprise SaaS)

Builds

Customer success plans, adoption strategies, and value realization roadmaps for Thomson Reuters' professional services and technology products.

Domain

Legal, Tax, Accounting, and Trade Compliance (Tributário, Comércio Exterior, Contábil, Jurídico)

Required skills

Strategic advisory, business review execution, data-driven risk monitoring, upsell/cross-sell identification, CRM management, stakeholder management

Preferred skills

Knowledge of tax/trade/legal processes, ERP systems, SenseData, Salesforce, AI tools

Technologies

SenseData, Salesforce, AI platforms

Responsibilities

Conduct executive business reviews (EBRs) focusing on measurable results; monitor client usage data to anticipate risks; lead action plans for at-risk accounts; collaborate with Sales and Product teams on expansion opportunities; mentor the customer success team.

Seniority

Senior, hands-on IC

About thomsonreuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.