Snr. Account Specialist
Core
Strategic support for Enterprise account renewals, upsells, and long-term development by partnering with Account Managers to provide data, insights, and operational execution.
Role type
Senior Account Specialist (Sales Operations/Retention)
Builds
Sales strategies, renewal pipelines, and customer success outcomes for large Enterprise accounts
Domain
Legal, tax, accounting, compliance, and media services (Thomson Reuters)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Account management, sales strategy, CRM proficiency, contract negotiation, data analysis, stakeholder collaboration, process improvement
Preferred skills
Experience in retention and renewals, complex issue resolution, cross-functional teamwork
Technologies
CRM software, sales tools
Responsibilities
Assist account managers with sales, upsell, cross-sell, and renewal strategies; Track and manage customer renewals; Prepare quotes, contracts, and documentation; Serve as a point of contact for sales and renewal inquiries; Analyze customer data to identify trends; Maintain customer information in CRM
Seniority
Senior, hands-on IC
