Commercial Account Specialist - Sales Renewals
Core
Support account executives and managers by managing customer renewals, providing sales data insights, and handling customer inquiries to drive retention and upsell opportunities.
Role type
Senior Commercial Account Specialist (Sales Renewals)
Builds
Customer retention, sales renewal strategies, and revenue growth for Thomson Reuters' professional services.
Domain
Legal, tax, accounting, compliance, and media services.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Account management, sales strategy, contract negotiation, CRM proficiency, data analysis, stakeholder communication, project management, cross-functional collaboration, problem-solving, value proposition development
Preferred skills
Experience with Gainsight or Salesforce, fluency in English at an executive level, ability to work in a hybrid environment
Technologies
Gainsight, Salesforce
Responsibilities
Track and manage customer renewals, prepare quotes and contracts, analyze customer data for trends, serve as a point of contact for sales and support inquiries, update CRM systems, provide performance updates to management
Seniority
Senior, hands-on IC
